1. Where do you ship to?
    For all the purchases via www.Bonia.co.id, the products are primarily delivered to Indonesia country Only. For International Shipping, please visit our main website www.bonia.com for your purchase.
    1. How much does the shipping cost?
      The shipping charge is automatically calculated during checkout based on the package measurements and the customer's location.
    1. I would like to receive my order at the same day. Can Shop Online BONIA.co.id ship my order immediately?
      No. After your order is confirmed, we will process the order the NEXT DAY / in 24 hours on weekdays.
    1. Can my order deliver to a different address than the billing address?Yes, you are required to untick selection of Ship To The Same Address and fill in the required information in Shipping Address in order to ship to a different address than your billing address.
    1. Which address should I ship my order to?
      It is advisable to ship to your working address if you are in work during weekdays as our courier partner only makes delivery during Monday to Friday and half day on Saturday.
    1. Do you ship to postal box?
      No. Our courier partner is unfortunately unable to deliver to postal box.
    1. How many days does the delivery take?
      After your order is confirmed, we will process the order the NEXT DAY / in 24 hours on weekdays. The shipping company needs a certain amount of time to deliver it to you, varies from 3-12 days.
      Delivery Location Delivery Duration
      Jabodetabek & Bandung 3-5 working days
      Jawa, Bali & NTT 5-8 working days
      Sumatera, Kalimantan, Sulawesi 5-10 working days
      Papua 7-12 working days
    1. Do you deliver during weekends and holidays?
      Our courier partner makes delivery for only half day during Saturday (until afternoon) but not Sunday and/or public holidays.
    1. How will I know if you have received my order?
      After you place your order, you will receive an email from us acknowledging that your order has been received and confirmed. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.
    1. Can I track my order online?
      Yes, we provide online tracking service. Please kindly click Track My Order at the bottom of interface to track your order.
    1. Can I change my shipping address once my order has been dispatched?
      No. We are unable to redirect orders once it has been dispatched. Therefore, please kindly ensure that you provide a correct shipping address.
    1. What happens if I notice that my personal details are incorrect after I’ve checkout?
      If you realise your personal details are incorrect once you have completed the Checkout process, please email our e-Customer Care Personnel at cs@apexmitra.com and include your order number in the email. We cannot guarantee that we will be able to rectify the issue, however, we can assure you that we will do all we can to amend your order.
    1. I’ve ordered multiple items but only 1 item I’ve received. What should I do?
      If you’ve placed your order separately, your items might be delivered in separate parcels. However, if you’ve ordered all your items in one order and still find some items missing in your parcel, please kindly report to us at cs@apexmitra.com
    1. Can I pick up my items at Shop Online BONIA office?
      No, BONIA.co.id does not offer self-service delivery location to pick up your orders.


    Shipping Rules & Restrictions

    1. Bonia does not responsible for any risks of loss of the merchandise after shipping company delivers to the designated address.
    2. Customers are responsible if the shipping company can't deliver the goods on time due to incomplete address, no recipient at the address or the recipient rejects the goods.
    3. If the goods are returned to us, customers are obligated to pay the shipping fee one more time if the mistakes are due to customer's conditions.
    4. If there are any shipping errors coming from Bonia, we guarantee that we will give free shipping to the customers.
    5. We also do not responsible for any additional taxes and duties charged. If you decide to refuse the delivery, you are responsible in all fees charged by shipping company - both for sending and returning the product to us.